Documentation
Everything you need to set up and master supportif.ai. Each guide is written for merchants, not developers — no technical background required.
Getting Started
From installation to your first automated customer reply: choose a plan, connect a mailbox and optionally hook up Telegram — in under 15 minutes.
Read guideConnect Your Email
Step-by-step tutorials for Gmail/Google Workspace (OAuth), Outlook/Microsoft 365, generic IMAP/SMTP and the GMX, IONOS, Zoho and World4You presets — plus troubleshooting.
Read guideWebsite Knowledge Sync
Let the AI read your store: choose sources (pages, policies, products, blogs), pick a sync schedule, monitor progress — and crawl password-protected shops with your storefront password.
Read guideAI Chatbot Widget
Add the AI chat to your storefront via the theme editor, customize position and colors, configure quick prompts, tone and the ticket-created email.
Read guideTeam Assignment
Add staff with responsibility descriptions and let the AI route escalated tickets to the right person automatically — with email notifications and deep links.
Read guideTelegram Setup
Create a bot with BotFather in five steps, link it with a one-time code and learn what each approval button does.
Read guideAI Settings
Understand the confidence threshold, the three automation levels (full / suggest / off), tone of voice options and knowledge auto-activation.
Read guideBilling
How Free and Pro work, how usage is metered and billed via Shopify, how the spending cap protects you and how BYOK removes usage fees.
Read guideFAQ
Quick answers to the most common questions about email, AI safety, Telegram, billing and privacy.
Read guideNeed help beyond the docs?
We're merchants-first: if a guide leaves a question open, write to support@supportif.ai and we'll answer personally — and improve the docs for everyone.
Ready to automate your support?
Install supportif.ai for free, connect your support mailbox and let AI answer your first customer email in minutes.