What it does
The Website Knowledge Sync fetches the store content you approve, crawls and analyzes every page with AI, stores the full page texts in the app's database and automatically generates knowledge base entries from them. From then on, the AI can look up your shipping rules, sizing tables, care instructions, FAQs and product details instantly — without re-crawling and without hallucinating.
Step 1 — Choose your sources
Right after choosing a plan, the onboarding shows the “Export store knowledge” step (you can change everything later under Settings → Knowledge). Six sources are selectable, all enabled by default:
- Pages — all online store pages (About, FAQ, Contact, …)
- Legal pages — refund, shipping, privacy and terms policies
- Category pages — your collection descriptions
- Product pages — active products incl. descriptions
- Blogs — blog overview pages
- Blog articles — all published articles
Untick anything the AI should not read. Deselecting a source later removes its stored pages and the knowledge entries generated from them on the next sync.
Step 2 — Pick a schedule
Choose how often pages are re-analyzed: once, hourly, daily, weekly or monthly. Syncs are incremental: unchanged pages are skipped, changed pages are re-analyzed, deleted pages are cleaned up and new pages are added automatically. Weekly is a good default for most stores.
Step 3 — Password-protected shops
If your online store is not public yet (password protection enabled), the app detects this and asks for your storefront password. You find it in Shopify under Online Store → Preferences → Password protection. The password is validated immediately, stored encrypted (AES-256-GCM) and used only to read your pages during syncs. Once your shop goes public you can simply leave the field empty.
Monitoring syncs
The “Knowledge syncs” page (linked in the app navigation) lists all running and past syncs:
- Live progress bars — also shown on the dashboard while a sync runs
- Status per sync: pending, running, success, error or cancelled — with exact error messages
- Counts: pages total, analyzed, failed, new, updated, deleted, unchanged — plus knowledge entries created and removed
- The full list of crawled & analyzed URLs with per-page results
- Buttons to cancel a running sync or start a new one manually
How the AI uses the synced content
Crawled texts are stored in a fast, searchable form. When a customer email arrives, the AI automatically pulls the most relevant excerpts into its context — and its agent tools can search the full store content or fetch a public page live when needed. Generated knowledge entries appear in the Knowledge section, where you can review, edit or deactivate each one (auto-activation is configurable in the AI settings).